Refund Policy
Last Updated on June 24, 2018
Standard Return Policy:


While our customers have seen spectacular results — if for any reason you try our product/s and are not satisfied, or just want to exchange it for another quality product, you are fully guaranteed by our 90-day return/exchange period. 

Just follow our simple process here to get started: 

Contact our friendly customer concierge team. Just call us at Customer Service: 1 800 863 7923
Or send an email to: customerservice@pmilaboratories.com 

Please tell our concierge agent whether you’d like a Return or an Exchange and she will provide you with an RMA No. (Return Merchandise Authorization) or an EMA No. (Exchange Merchandise Authorization) and our Return Address.

Please include both the unused and empty containers in the return package. Write the RMA No. or EMA No. on the outside of the shipping package, and send the product/s back to the Return Address provided (within 90 days from your date of purchase). Refunds are proportional to the amount of product returned, so if 3 bottles out of 6 bottle order are returned, customer will receive a 50% refund less s+h. For exchanges, please indicate what product/s you want to try (of equal or lesser value than your return product). Write the product name/s on a piece of paper and mail it with your return package.

Note on Exchanges: Your order is eligible for our 90-day Preferred Exchange Program. Under this program, you can return any product you’ve purchased in exchange for another quality PMI Laboratories product (of equal or lesser value) – with free shipping when we send your exchange package. All exchanges are final.

Send the package via your preferred shipping courier (USPS is cost-effective and fast). Return shipping costs are the responsibility of the customer. You may opt to provide us the tracking/confirmation number for easy monitoring and a faster return credit. Please allow 5-10 business days for your return to be processed and reflected on your bank/credit account
Important: Used or empty bottles are only eligible for returns if sufficient time has passed to consume the product as directed. For example, we will not accept 3 empty bottles (3-month supply) or 5 empty bottles (5-month supply) after only one or two months. We offer a fair return policy to you and in return, we ask that you be fair with us as well.

IMPORTANT NOTES/REMINDERS:

Guarantee Period: In order for us to issue your full refund or exchange, the product/s must arrive our facilities within 90 days of the original purchase date. (Ex. If your original purchase date is July 16, 2018 you should have returned products on or before October 18, 2018)

Refund Amount: Refunds are proportional to the amount of product returned. For example, if only 3 bottles out of a 6 bottle order are returned, customer will receive a 50% refund less S+H

For Return Postage: customers are responsible for postage costs, except for company shipment errors

For Exchange Postage: under our Preferred Exchange Policy, customers are only responsible for the return postage cost. You will receive free shipping when we send back the exchanged items.

RMA/EMA: You must have an RMA or EMA number on your package before returning a product to us. Contact our concierge team by phone or email to receive this number.

Refused/Undeliverable: All packages returned to us as “refused” or “undeliverable” shall be refunded in full less original S+H fees and less any fees levied upon us by postal providers during return shipping.

Any product returns that do not comply with our stated return policies are subject to loss of refund, or a partial refund.


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